Adaptive Solutions

Adaptive Solutions

Consulting Services

Whether you are designing new buildings; renovating existing structures; buying or selling commercial real estate; you need professional, documented assurance that all requirements of the Americans with Disabilities Act (ADA) are met or exceeded.

Adaptive Solutions provides you with the documented information you need to move forward on any project with 100% confidence.  We are experts on the ADA and employ the only ADA certified coordinator in the state of North Carolina.

Unintended mistakes regarding the ADA can be very expensive to correct.  Our not-for-profit fees for service are very affordable, and as you can see from the testimonials, worth it!

Consulting Services include:

  • Blueprint reviews & recommendations
  • Fully documented interior/exterior ADA compliance survey & recommendations
  • Explain how/where different laws intersect (Fair Housing, ADA, Individuals with Disabilities Education Act, Air Carriers’ Access Act, Section 504 of the Rehab Act)
  • Review contract language
  • Where applicable: review all business policies, including employee applications and manuals, and assist in rewriting non-compliant policies & documents

Please contact Julia Sain at 704-537-0550 or for a free consultation.

Education & Training

Adaptive Solutions provides specialized training for all employees so they interface effectively with your customers, clients, and each other.  Our Disability Awareness & Inclusiveness program specifically addresses both your internal and external needs.  It is the core course of the “Disability Friendly” certification and the foundation for your company’s new direction.

In addition, to serve any human resource needs you may have, our Disability as Diversity, and our Reasonable Accommodations for Employees with Disabilities programs round our your employees’ understanding of each other.

What you get:

  • Employees who know the appropriate way to interact with those who have disabilities.
  • REDUCED LEGAL RISK: Interacting with and providing reasonable accommodations for customers and employees with disabilities will reduce your legal risks and costs.
  • HAPPY CUSTOMERS AND INCREASED CUSTOMER BASE: Well treated customers become happy customers.
  • IMPROVED PERFORMANCE A satisfied and increased customer base combined with the reduced costs will improve your organizations’s performance.

Please contact Julia Sain at 704-537-0550 or for a free consultation.

“Seal of Approval” Recognition Program

The Adaptive Solutions “Seal of Approval” recognition program is a process that assists a business in ensuring that its facilities, areas of service, customer service and employee practices meet the requirements of the Americans with Disabilities Act as amended.  Purchasing the program will result in a tangible end product which assures compliance with the Americans with Disabilities Act (ADA).  Once all the elements of the business are in compliance, the business will be rewarded with a logo to use in their advertisements, website, and lobby/entrance display areas.

The seven components of the program are:

  1. The business will designate a Liaison who has authority to make decisions that affect the compliance process as well as have knowledge about the services provided by the business and its employment practices.
  2. All employees who meet the general public, and/or are supervisors, and/or are responsible to establish goods and services will attend Disability Awareness Training.
  3. All employees who are supervisors will also attend training on the employment provisions of the ADA as established by the EEOC.
  4. The business will be surveyed according to current ADA accessibility guidelines and provisions for businesses and entities that serve the public.
  5. The business’ employment practices will be reviewed according to ADA employment guidelines as established by the EEOC.
  6. All barriers to customer accessibility and employee accessibility will be reported to the business with a barrier removal plan that includes the prioritizing for barrier removal.  The plan will also include recommendations that provide the business with the opportunity to go “above and beyond” the basic ADA requirements.
  7. Once all barriers are removed, the business will receive recognition of accessibility.  There will be a graduated recognition – one for business that do the minimum and one for businesses that go above the minimum.

If a business believes it is in compliance and does not need to go through the entire program, there is an option for them to hire us to screen the facility for compliance.  This includes a brief, visual review of the physical site of the area; “secret shopper”-type questioning of some of the employees both via phone and in person; and other simple testing.  If there is any component of compliance that is not met during this screening, the business will receive the report and be given the opportunity to enter into the full compliance program.

Please contact Julia Sain at 704-537-0550 or for a free consultation.